FAQs

It’s better if we know about the things and changes at least 24 hours before the move. We’re flexible and happy to help with moves on the same day if there’s an available slot.

You can contact us via phone calls, text messages, or emails—whichever is convenient for you. We’re available to assist you through any of these communication channels.

No, there is no cancellation fee.

Feel free to give us a call whenever you’re ready to move again. We’re flexible and can easily reschedule to accommodate your needs.

A minimum of a 2-hour rate will be charged.

Payment is due after we’ve completed your removal to your satisfaction. This ensures a smooth and stress-free experience for you.

Our removal services cover Brisbane, Gold Coast, and the Sunshine Coast, along with surrounding areas within a 300km radius of these cities. So, if you’re located nearby, we’ve got you covered!

Absolutely! Our removal team is fully trained and insured to give you peace of mind during your move. We prioritize careful handling of your belongings and have the necessary coverage in place for unexpected situations.

No worries! We understand that things can come up. Just give us a call and let us know your new preferred moving date. We’re flexible with rescheduling to ensure a smooth move whenever you’re ready.

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Yes, it’s important to always check in and out when accessing drop off and pick up locations. Also, make sure to check the items when loading to avoid leaving anything behind. Count the items during loading and do the same at drop off.

We provide plastic wraps, blanket wraps, and taping for free. However, boxes, mattress covers, and bubble wraps need to be requested at the time of booking, as they cost extra.

Yes, if you have arranged the packing materials, we can assist you in packing. However, please inform us in advance about any items you need us to pack for you.

Our 4.5-ton trucks are ideal for moves around 3 bedrooms. They provide ample space for your furniture and belongings, ensuring a comfortable move for you.

Please inform us beforehand about fragile items and heavy objects to ensure proper handling and care during transportation.

Yes, we can help with packing and unpacking.

If something gets damaged during the move, we cover everything with insurance.

Yes, we move smaller one-off items. We have a van on the road specifically for that purpose.

Yes, S.S. Removals works after hours, on weekends, and on public holidays. We operate anytime, any day, at your convenience, 24/7.

We currently have 7 trucks and vans running on the road.

Yes, we handle fragile items with extra care during a move.

Yes, we offer pool table moving services.

Yes, we specialize in moving pianos.

Yes, Just ensure you book the lift and loading dock for your move to save time and money.

Yes, we handle furniture removals, including dump removals.

Yes, we offer moving services for large appliances such as refrigerators, washing machines, and dishwashers, catering to both household and commercial moves.

Yes, we offer transit insurance.

Yes, we may move in the rain depending on the conditions.

Yes, we offer emergency moving services for last-minute relocations.

Yes, We handle moves in buildings with limited access or narrow staircases carefully and efficiently.

Yes, we provide temporary storage solutions if there are delays in the moving process.